← Back to Home

EULA, Refund Policy & Privacy Policy

This document contains the End User License Agreement ("EULA") and the Privacy Policy that govern your use of the BlindZone website and all related mobile, desktop, and web applications and games (collectively, the "Software Product"). By installing, accessing, or using the Software Product, you agree to be bound by the terms below. If you do not agree, do not install or use the Software Product.

End User License Agreement

1. ACCEPTANCE OF TERMS. This EULA is a legal agreement between you (either an individual or a single entity) and BlindZone ("we", "us", or "Licensor"). By clicking "I agree", downloading, installing, or otherwise using the Software Product, you represent that (a) you have reached the age of legal majority in your jurisdiction of residence, (b) if you are accessing the Software Product on behalf of an organization, you are authorized to bind that organization to this EULA, and (c) you accept all terms set out below.

2. GRANT OF LICENSE. Subject to your compliance with this EULA, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software Product on devices that you own or control, solely for your personal or internal business use. The Software Product is licensed to you, not sold. We and our licensors retain all right, title, and interest in and to the Software Product, including all intellectual property rights.

3. APP STORE AND PLATFORM TERMS. If you obtained the Software Product from the Apple App Store, Google Play, Samsung Galaxy Store, Huawei AppGallery, or any other digital distribution platform, your use is also subject to that platform's terms of service. In particular, the Apple-required Licensed Application End User License Agreement applies to applications obtained through the App Store and is incorporated by reference where applicable. In the event of a conflict between platform terms and this EULA, the more restrictive terms shall control with respect to that platform.

4. RESTRICTIONS. You agree not to, and will not permit any third party to:

5. UPDATES AND THIRD-PARTY COMPONENTS. We may, at our discretion, provide updates, upgrades, patches, or new versions of the Software Product. Such updates are governed by this EULA unless accompanied by separate terms. The Software Product may include third-party software components (including open-source components), which are licensed under their own terms. To the extent any third-party license terms conflict with this EULA, the third-party terms govern with respect to the relevant component.

6. TERM AND TERMINATION. This EULA remains in effect until terminated. Your rights under this EULA will terminate automatically and without notice if you fail to comply with any of its terms. Upon termination, you must cease all use of the Software Product and delete all copies in your possession or control. Sections 4, 7, 8, 9, 10, 11, and 13 survive termination.

7. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE PRODUCT IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE AND OUR SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND FREEDOM FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT WARRANT THAT THE SOFTWARE PRODUCT WILL MEET YOUR REQUIREMENTS, OPERATE UNINTERRUPTED, BE SECURE OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. ANY DATA OR RESULTS PRODUCED BY THE SOFTWARE PRODUCT ARE PROVIDED FOR INFORMATIONAL OR ENTERTAINMENT PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR ANY DECISION. YOUR USE OF THE SOFTWARE PRODUCT IS AT YOUR SOLE RISK. Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, the above exclusions apply to the maximum extent permitted by law.

8. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, DAMAGE TO DEVICES OR NETWORKS, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS EULA OR THE SOFTWARE PRODUCT, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SOFTWARE PRODUCT IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) TEN US DOLLARS (USD 10). The limitations in this section apply to the fullest extent permitted by applicable law. Nothing in this EULA excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

9. INDEMNIFICATION. You agree to defend, indemnify, and hold harmless the Licensor and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your use or misuse of the Software Product, (b) your violation of this EULA or any applicable law, or (c) your infringement of any third-party right.

10. EXPORT CONTROL AND SANCTIONS. You represent that you are not located in, and will not use the Software Product from, any country subject to a comprehensive trade embargo, and that you are not on any government list of prohibited or restricted parties. You agree to comply with all applicable export control and sanctions laws.

11. GOVERNING LAW AND DISPUTE RESOLUTION. This EULA is governed by and construed in accordance with the laws of England and Wales, without regard to its conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or in connection with this EULA shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that, if you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose consumer protection laws grant you the right to bring proceedings in your local courts, nothing in this section deprives you of that right or of the protection of any mandatory consumer-protection laws of your country of residence.

12. CHANGES TO THIS EULA. We may update this EULA from time to time. The updated version will be posted at this URL. Material changes will, where reasonably possible, be brought to your attention through the Software Product or website. Your continued use of the Software Product after the updated EULA takes effect constitutes your acceptance of the changes.

13. MISCELLANEOUS. This EULA, together with any platform-specific terms referenced above, constitutes the entire agreement between you and us with respect to the Software Product and supersedes all prior agreements. If any provision is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver. You may not assign this EULA without our prior written consent; we may assign it without restriction. In the event of any conflict between the English and any translated version of this EULA, the English version prevails.

Refund Policy

All paid BlindZone applications, subscriptions and in-app purchases are distributed through the Apple App Store, Google Play, Samsung Galaxy Store, Huawei AppGallery and other digital distribution platforms. BlindZone does not accept payments directly and has no technical ability to charge or refund funds held by these platforms. Any refunds are processed by the relevant app store in accordance with its own rules.

1. PURCHASES ON THE APPLE APP STORE. Refund requests for one-time purchases, subscriptions and in-app purchases made on the App Store must be submitted directly to Apple via the "Purchase History" section of your Apple ID settings. The decision to issue a refund is made by Apple at its sole discretion in accordance with the Apple Media Services Terms and Conditions. BlindZone does not participate in this decision and is not able to override or modify it.

2. PURCHASES ON GOOGLE PLAY. In accordance with Google Play policies, a refund for an app, one-time purchase or subscription is available within 48 hours of payment automatically — through the Google Play Store under "Orders & Subscriptions", without involving the developer. After this period, refund requests are handled under Google Play policies; in most cases, at the developer's discretion. Please direct such requests to the support contact listed on the app's Google Play page and describe the reason in as much detail as possible.

3. PURCHASES ON OTHER PLATFORMS. For purchases made through Samsung Galaxy Store, Huawei AppGallery or any other digital distribution platform, refund requests are governed by the rules of that platform and must be submitted in accordance with its applicable procedures.

4. SUBSCRIPTIONS AND AUTO-RENEWAL. Subscriptions are renewed automatically by the app store unless auto-renewal is turned off by the user at least 24 hours before the end of the current billing period. Subscription management and cancellation can only be performed in your Apple ID, Google or other relevant store account settings. Removing the app from your device does not cancel the subscription. A completed payment for a subscription period that has already begun is generally non-refundable, since access to paid features is granted immediately upon payment and part of the paid period has already been consumed.

5. DIGITAL CONTENT AND RIGHT OF WITHDRAWAL. The Software Product is digital content to which access is provided immediately upon payment. By making a purchase, you expressly consent to the immediate commencement of the supply of digital content and acknowledge that you thereby lose any statutory right of withdrawal (including the fourteen-day "cooling-off" period provided under EU and UK law and similar provisions of other jurisdictions) from that moment. This provision does not limit any mandatory consumer rights that cannot be excluded under applicable law.

6. CASES WHERE A REFUND IS GENERALLY NOT PROVIDED. To the extent permitted by applicable law and the app store's rules, a refund may be declined in particular in the following cases: the user changed their mind after the purchase and has already started using the paid features; the purchase was made by mistake but the paid content has already been used or downloaded; the user did not review the app's feature description, device requirements or subscription terms before payment; the user's device is incompatible with the app although the compatibility requirements were stated on the app's store page; the user changed devices, lost access to their account, or deleted the app; the user breached this EULA, resulting in suspension or termination of access.

7. CONTACTING BLINDZONE. If a feature of the app is not working correctly, please contact us via the support address shown on the app's store page before submitting a refund request: in most cases we can resolve the technical issue promptly. However, the refund itself is in any event issued by the app store and governed by its rules; BlindZone does not refund money directly and does not reimburse store commissions.

Privacy Policy

This Privacy Policy explains what information we collect when you use our website and applications, how we use it, with whom we share it, and the rights you have. We are committed to processing personal data in accordance with the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and other applicable data-protection laws.

1. INFORMATION WE COLLECT. We collect the minimum information necessary to operate, secure, and improve our products. Specifically:

We do not knowingly collect government-issued identifiers, payment card data, biometric data, or other special categories of personal data.

2. LEGAL BASES FOR PROCESSING (GDPR / UK GDPR). Where the GDPR or UK GDPR applies, we rely on the following legal bases:

3. ANALYTICS AND THIRD-PARTY SERVICES. We use third-party analytics and advertising services to understand how our products are used and to improve them, including Google Analytics and Google AdSense (Google Ireland Limited / Google LLC, policies.google.com/privacy). These providers process data on our behalf as data processors and may act as independent controllers for certain processing activities. Their respective privacy policies govern that processing.

These services may set cookies or use similar technologies and may process device identifiers and IP addresses. Where required by law, we request your consent before activating non-essential analytics. You can opt out at any time via the opt-out tools provided by each service or via your device's tracking-control settings (for example, "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android).

4. HOW WE USE INFORMATION. We use the information described above to:

We do not sell or rent personal information. We do not use personal information to build advertising profiles for sale to third parties.

5. SHARING OF INFORMATION. We share information only as described in this Privacy Policy:

6. INTERNATIONAL TRANSFERS. The third-party services we use may process data outside your country of residence, including in the United States and other jurisdictions. Where required, such transfers are protected by appropriate safeguards (such as the EU Standard Contractual Clauses or equivalent mechanisms).

7. DATA RETENTION. We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law. Aggregated, anonymized data, which cannot be used to identify you, may be retained indefinitely.

8. YOUR RIGHTS. Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction or deletion; object to or restrict certain processing; withdraw consent at any time (without affecting the lawfulness of prior processing); receive your data in a portable format; and lodge a complaint with a data-protection supervisory authority. You may exercise these rights through the support channels provided in the application or on the website.

9. COOKIES AND SIMILAR TECHNOLOGIES. Our website uses cookies and similar technologies that are strictly necessary for the operation of the site, as well as analytics and advertising cookies set by the providers listed in Section 3. Where required by applicable law, non-essential cookies are set only after you provide consent. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

10. DO NOT TRACK. Some browsers offer a "Do Not Track" (DNT) signal. Because there is no industry-standard interpretation of DNT signals, we currently do not respond to them. We do, however, honor opt-out choices made through standardized mechanisms required by applicable law.

11. CHILDREN'S PRIVACY. The Software Product is not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from such children. If you believe we may have collected personal information from a child, please contact us through the support channels provided in the application or on the website, and we will take prompt steps to delete it.

12. CALIFORNIA RESIDENTS (CCPA/CPRA). If you are a California resident, you have the right to know what personal information we collect, the right to request deletion of that information, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of personal information, as those terms are defined under California law. We do not sell personal information.

13. SECURITY. We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

14. CHANGES TO THIS PRIVACY POLICY. We may update this Privacy Policy from time to time. The updated version will be posted at this URL. We encourage you to review the policy periodically.

15. CONTACT. For privacy-related questions or to exercise your data-protection rights, please contact us through the support channels listed within the Software Product or on our website.